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FAQ

Frequently Asked Questions
 
Find quick answers to your questions below...

Quick Links to: 

PRINTER KNOWLEDGE BASE to solve basic printer issues
TROUBLE TICKET to initiate printer warranty
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• I received the wrong product.
• My product is missing parts.
• When will my backorder arrive?
• When will my order ship?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Shipping and Returns
• How do I return an item?
• My printer arrived, but it was damaged in shipping.
• Valstar Printer Solutions Warranty
• What is your return policy?
• How much is my shipping?
• Do you ship to my country?
• When will my order ship and what are my shipping charges?
Guarantees
• How do I send my printer in for warranty work?
• Valstar Printer Solutions Warranty
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• Lexmark Specialists to the Automotive Industry
• Testimonials
• Where do I get the printer's owner's manual and/or printer driver?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• Trouble Ticket
• Valstar Printers' Knowledge Base
• How do I contact you?